Support Thread For Community Beta

Discussion in 'Technical Support' started by Anashel, Mar 25, 2015.

  1. Greenhead

    Greenhead Senior Agent

    I'm getting a "our server is currently down for maintenance" message when I launch the client. I can't find anything on the forums about a maintenance. Is this an error?
     
  2. Anashel

    Anashel Puppet Master Staff Member

  3. Greenhead

    Greenhead Senior Agent

    I can access www, but not cms. It doesn't resolve the name.
     
  4. Greenhead

    Greenhead Senior Agent

    Okay, it resolves from another computer on the same local network. So it's a problem on my machine. Thanks!
     
  5. Greenhead

    Greenhead Senior Agent

    I spoke too soon. It resolves on another computer, but doesn't ping. The client gives the same error.

    edit: hm, now it worked. Okay, I'm stumped. I hope it's some transient network issue.
     
  6. nikel

    nikel Lab 1852 - Neurals

    Beta 4.0.2: Accidentally clicked on the browser tab. Once that's been pressed, none of the other buttons (mission, map, situation room) function. They make the sound but don't load.
     
  7. riningear

    riningear Division-79

    Seconded.
     
  8. Khalm

    Khalm Gold Member

    Duplicated when not using the in game browser. When using the in game browser all seems to work ok
     
  9. Anashel

    Anashel Puppet Master Staff Member

    Hey, thanks! Fred will fix it in the next update.
     
  10. evanstewy

    evanstewy Active Agent

    I just downloaded the beta client and started playing yesterday. I have been receiving a lot of "500 Internal Server Error" messages when I try to submit an answer. It will eventually go through once I've clicked submit a few times. Also it can take a few clicks to get to the dashboard.
    Here is what shows up in my log file.
    "500 Internal Server Error"
    (Filename: C:/BuildAgent/work/d63dfc6385190b60/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 49)
     
  11. Greenstarfanatic

    Greenstarfanatic Senior Agent

    I should note as well that I had the same problem for a moment, and once I quit the client and restarted it, it wouldn't load anything. Infinite flippy triforce when I try to access the dashboard or the map. MochiiInvasion mentioned a similar problem on the IRC earlier as well.
     
  12. Anashel

    Anashel Puppet Master Staff Member

    Hi there!
    Do you only received error 500 or sometimes the submit work?
     
  13. evanstewy

    evanstewy Active Agent

    For me the submit will always go through after a few tries.
     
  14. Ugly

    Ugly Senior Agent

    The mission hub seems to have stopped working for me in 5.0.1. I just get the loading triangle forever. The map and screens seem fine though.

    Edit: Clicking on the rupture mission in the map and then going back seems to have fixed it.
     
  15. Ozymandias037

    Ozymandias037 Active Agent

    I have seen both the internal 500 error and the perpetual triangle problems today. I can confirm that resubmitting a time or two does in fact work, and that switching to the situation room and then back to the dashboard works to make the triforce go away.
     

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