Network-related Issues

Discussion in 'Technical Support' started by Greenhead, Apr 19, 2015.

  1. Greenhead

    Greenhead Senior Agent

    Hi all,
    After having some problems caused by network issues on my side, I have a few suggestions regarding the behaviour of the game when the network is acting up:

    1) The message I was getting when the game couldn't connect stated that the server was undergoing maintenance. This wasn't actually the case, and caused me to sit and wait for a while instead of attempting to fix the issue. So:
    1A) The game should be able to tell the difference between server maintenance and the network being down.
    1B) I'm still getting the above message; restarting the game a few times eventually fixes it. Maybe the client should be able to make a few attempts at connecting before giving up.

    2) Under limited bandwidth conditions, briefing videos take forever to load. That's not much anyone can do about that, but:
    2A) It would be nice if there was a way to abort video load.
    2B) After loading, the video still had extreme stuttering. That seems like a bug.
    2C) Once loaded, the video should be cached, at least for the duration of the session.
     
    3 people like this.
  2. Nashan

    Nashan Active Agent

    Hi,

    It seems I have problems too, although it seemed to work fine the days before.

    - I had the same "undergoing maintenance" message (restarting the game several times seemed to resolve the issue)
    - I have trouble accessing the forum and entering the answers ingame because of "could not solve cms.black" for the moment (insiting a few times makes it pass)
    - I have the following error when surfing to cms.blackwatchmen.com:
    The webpage at ​
    might be temporarily down or it may have moved permanently to a new web address.​


    I hope this might offer a bit information. I suppose the issue is on my side, but other internet-based applications / websites seem to run fine, so I don't really know what to do.
     
  3. Anashel

    Anashel Puppet Master Staff Member

    Hi there! I did experiment similar problem on my side too, so it's not isolated to you guys. We are trying to reproduce the issue.
     
  4. Greenhead

    Greenhead Senior Agent

    I'm glad to hear it's not just me... I was afraid it was my ISP and there'd be nothing to be done about it.
     

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