Just to be sure we are talking about the same "mess" here. 8 days more delay than expected. That's it. They will get full refunds. Just instead of being contacted in 10 days, they will get contacted in 18 days and probably have to wait a total of 25 with the FULL refunds. That's 15 days more than what we plan. Not a year. Not a month. Not a partial refunds. Not unplanned user fees... I've been fighting for 3 month with my old cable company to cut the internet and I still received monthly invoice... I'm not trying to compare myself to the worst. But really, it's now being "a mess"? Kind like my WOW toon 28 days rollback after server crash for 4 days? Or launch of Diabo 3 kind of mess? Just wondering here: the lamp dind't broke. It just felt. We put it back up.