Black Screen After Login

Discussion in 'Technical Support' started by Garviel, Dec 3, 2015.

  1. Garviel

    Garviel New Agent

    I've recently bought and downloaded The Black Watchmen and I'm excited to play. Unfortunately whenever I start the game and go through the login screen, the screen blacks out, the music still plays and I can still hit escape and hear the sound of the menu opening as well as use it to quit the game by remembering where the button is, but I daren't do anything further.
    I have tried updating my graphics driver, restarting my computer, reinstalling the game, reinstalling it with the firewall turned off, playing it in compatibility mode, using different resolutions, using different graphics qualities but nothing is working, I just get the same problem again, please help.
     
  2. Anashel

    Anashel Puppet Master Staff Member

    Hi Graviel!

    We think we fix the problem, we will push an update this afternoon and contact you! :)
     
  3. Anashel

    Anashel Puppet Master Staff Member

    Hi Graviel!

    We have push a new patch, can you try it out? You may have to quit and reboot steam to force the update on the game client.
     
  4. Garviel

    Garviel New Agent

    No luck I'm afraid, still got the same error.
     
  5. JantsoP

    JantsoP Division 88 Manager

    Could you please tell your OS and AV?
     
  6. Zargh

    Zargh Moderator

    Important news from Grumpytown:

    If you owe a Radeon like me (390), disable Gaming Evolved! I got the logo once, after that a black screen.
    Sound was ok, keyboard worked, but no view anymore.
    I installed the newest AMD package, 15.11, without result.
    I deleted the Steam program folder and reloaded the whole game, same...no result.
    I disabled the AMD Software, and wow...it works.

    Grummel....nuff said
     
    6 people like this.
  7. Lyrah

    Lyrah Senior Agent

    I've just had a similar issue with Radeon. Disabling the Gaming Evolved did work! Thanks!!
     

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