Instant crash on MacOS (Sierra)

Discussion in 'Technical Support' started by Mick, Nov 26, 2016.

Tags:
  1. Mick

    Mick New Agent

    I was a kickstarter backer for NITE Team 4 and have been trying to play TBW, but no success. Redeemed my Steam keys no problem, but when I try to log in to the game with my agent name, it crashes. I've attached a crash log report to help with diagnosis.

    The issue seems to be related to my Unity player, but I've confirmed I'm updated to the current version. PLEASE help!
     

    Attached Files:

  2. JantsoP

    JantsoP Division 88 Manager

    I see that you are running macOS Sierra 10.12.2 Developer or Public beta on your Mac.
    Does it load the video (when doing very first login) or does it crash when it loads the mission hub?
    Since i just tested this on my MacBook Air running 10.12.2 Developer Beta 3 and it worked just fine.
    What you can try is to verify the game cache in steam. Or try re-installing the game.
     
  3. Mick

    Mick New Agent

    It loads the Alice & Smith video and gets to the screen where I input my agent name and password. When I press submit, the app crashes. Game cache has been verified, to no avail.
     
  4. Anashel

    Anashel Puppet Master Staff Member

    Hi Agent Mick!

    Can you try Ahnayro and tell me if you have the same problem?
     
  5. Mick

    Mick New Agent

    Ahnayro works with no issues whatsoever. Really don't know what's happening.

    I rolled back to the non-beta release of MacOS to see if that would help, but no luck. Also tried reinstalling Steam and the game- no luck.
     
  6. Anashel

    Anashel Puppet Master Staff Member

    Ahnayro is not on the same Unity version, maybe it's something related to that. Let me see if we can upgrade the unity engine before the next live event.
     
  7. JantsoP

    JantsoP Division 88 Manager

    Well i could not duplicate this issue. I have the same version as he does and mine worked just fine. Not sure if it's some 3rd party which might cause it then.
     

Share This Page