black screen after login

Discussion in 'Technical Support' started by sam, Sep 7, 2018.

  1. sam

    sam New Agent

    screen goes black after login.
    reinstalled didnt work
    please any help
     

    Attached Files:

  2. codex-13

    codex-13 Senior Agent

    It looks like your game is failing to initialize the Steam API. Did you try restarting Steam?
     
  3. sam

    sam New Agent

    didn't work, please help.
     
  4. codex-13

    codex-13 Senior Agent

    It could be caused by an issue connecting to our servers. Do you have the game whitelisted?
     
  5. sam

    sam New Agent

    worked, changed Email.
     
  6. gamble007

    gamble007 New Agent

    Hi I'm having the exact same problem...my install directory is whitelisted and I've even gone so far as to turn off my antivirus entirely, but I still ended up with the same result. Any ideas?

    Update: I compared my log.txt (attached) to that of the OP and it looks like I might have a different issue, but I did a search for the error I'm seeing in the log ("Canvas element contains more than 65535 vertices. This is not supported") and there was another thread on it, but no real actionable solution. I also forgot to mention that this is on the demo.
     

    Attached Files:

    Last edited: Sep 23, 2018

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