Videos won't load

Discussion in 'Technical Support' started by greyman, Dec 10, 2017.

  1. greyman

    greyman Active Agent

    I just downloaded the game from Steam. I can watch the intro video but not the first video after. I get the music, I've turned buffering down to 25% (shouldn't matter since I have 20 Mbps internet), and I have the video settings set to Fastest. I've tried reinstalling to no effect. I don't have any antivirus besides what's provided by Windows 10. TBW is on the allowed list for the firewall.

    Here is my log:

    Initialize engine version: 4.6.0f3 (30840d631a27)
    GfxDevice: creating device client; threaded=1
    Direct3D:
    Version: Direct3D 11.0 [level 11.0]
    Renderer: NVIDIA GeForce GTX 680 (ID=0x1180)
    Vendor: NVIDIA
    VRAM: 2017 MB
    Begin MonoManager ReloadAssembly
    Platform assembly: D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\UnityEngine.dll (this message is harmless)
    Loading D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\UnityEngine.dll into Unity Child Domain
    Platform assembly: D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\Assembly-CSharp-firstpass.dll (this message is harmless)
    Loading D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\Assembly-CSharp-firstpass.dll into Unity Child Domain
    Platform assembly: D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\Assembly-CSharp.dll (this message is harmless)
    Loading D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\Assembly-CSharp.dll into Unity Child Domain
    Platform assembly: D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\Assembly-UnityScript-firstpass.dll (this message is harmless)
    Loading D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\Assembly-UnityScript-firstpass.dll into Unity Child Domain
    Platform assembly: D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\UnityEngine.UI.dll (this message is harmless)
    Loading D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\UnityEngine.UI.dll into Unity Child Domain
    Platform assembly: D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\Photon3Unity3D.dll (this message is harmless)
    Loading D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\Photon3Unity3D.dll into Unity Child Domain
    Platform assembly: D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\Vectrosity.dll (this message is harmless)
    Loading D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\Vectrosity.dll into Unity Child Domain
    Platform assembly: D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\SteamworksManaged.dll (this message is harmless)
    Loading D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\SteamworksManaged.dll into Unity Child Domain
    Platform assembly: D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\libpxcclr.unity.dll (this message is harmless)
    Loading D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\libpxcclr.unity.dll into Unity Child Domain
    - Completed reload, in 0.067 seconds
    desktop: 1280x1024 60Hz; virtual: 1280x1024 at 0,0
    <RI> Initializing input.

    <RI> Input initialized.

    Platform assembly: D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\System.Core.dll (this message is harmless)
    Platform assembly: D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\System.dll (this message is harmless)
    Platform assembly: D:\Steam\steamapps\common\The Black Watchmen\tbw_Data\Managed\System.Xml.dll (this message is harmless)
    UnloadTime: 2.287916 ms
    Unloading 3 Unused Serialized files (Serialized files now loaded: 0 / Dirty serialized files: 0)

    Unloading 3 unused Assets to reduce memory usage. Loaded Objects now: 1879.
    Total: 1.243474 ms (FindLiveObjects: 0.146554 ms CreateObjectMapping: 0.028158 ms MarkObjects: 0.733093 ms DeleteObjects: 0.010879 ms)

    videos volume is set at: 100

    (Filename: C:/BuildAgent/work/d63dfc6385190b60/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 49)

    UnloadTime: 8.257937 ms
    Unloading 3 Unused Serialized files (Serialized files now loaded: 0 / Dirty serialized files: 0)

    Unloading 93 unused Assets to reduce memory usage. Loaded Objects now: 1752.
    Total: 2.184560 ms (FindLiveObjects: 0.052478 ms CreateObjectMapping: 0.042878 ms MarkObjects: 0.648936 ms DeleteObjects: 1.096599 ms)

    videos volume is set at: 100

    (Filename: C:/BuildAgent/work/d63dfc6385190b60/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 49)

    target validation failed. destroying the tween to avoid errors. Target type: UnityEngine.Light

    (Filename: C:/BuildAgent/work/d63dfc6385190b60/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 49)

    GET TOKEN

    (Filename: C:/BuildAgent/work/d63dfc6385190b60/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 49)
     
  2. Anashel

    Anashel Puppet Master Staff Member

    I made an update, can you check it out and let me know if you can get in?

    Cheers!
     
  3. greyman

    greyman Active Agent

    It works! Thank you!
     
    Anashel likes this.

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