[net]can`t Download Video Before Every Mission

Discussion in 'Technical Support' started by wildcat, Oct 20, 2016.

  1. wildcat

    wildcat New Agent

    Hi,developers:
    I like this game,this game is cool~
    but I local in China,too far from game data server?
    Every time before mission, I stuck in loading mission video(In Setting I had turn to 25%,but there is no option to pass this video)
    Now I in mission 5,I can`t loading video completed,I can`t go on to play.
    In misson 4, picture can be download slowly,but sound can`t loading,so my only way is finding the answer from others,I dont like pass game in this way...

    May I wait server became faster or just give up this game take back my money(i don`t lke).
     
    Last edited by a moderator: Oct 20, 2016
  2. Anashel

    Anashel Puppet Master Staff Member

    Hi agent Wildcat!

    We don't want to loose you! Let me see if I can help. First, can you do a Speed Test and link your result? You should have a way to copy the picture, something like this:
    [​IMG]
     
  3. wildcat

    wildcat New Agent

    @Anashel pleasse check again,I changed your host to test,very different...
     

    Attached Files:

    Last edited by a moderator: Oct 20, 2016
  4. wildcat

    wildcat New Agent

    sometime download is ok,ping is still high.
     

    Attached Files:

  5. JantsoP

    JantsoP Division 88 Manager

    Hi there. I did some research and found out that the video files around 12 megabytes (well i downloaded mine via 100%)
    If you want (and with @Anashel permission) i could do you an private repo for you, where you can get the videos saved up to your local machine.
     
    2 people like this.
  6. Acrux

    Acrux Active Agent

    Are the files hosting on Amazon S3 server? I've heard that the connection from China to Amazon S3 is extremely slow (maybe due to the great firewall of China).
    My ping is always >220ms from Hong Kong, it usually takes 5-6 secs to download the video but it never stuck in loading.

    [​IMG]

    @wildcat In case it's related to Amazon S3, are you using any software to bypass the great firewall? I've read someone suggested to add s3.amazonaws.com to the PAC list in the software, it greatly improve the speed.
     
  7. Anashel

    Anashel Puppet Master Staff Member

    They are on Amazon S3. So it's likely the problem.

    I am looking into a way to setup a server closer to asia for the video stream and let user swtich it in their settings. I coudl also add one for Europe.
     
  8. JantsoP

    JantsoP Division 88 Manager

    Well up on some research, i found that the videos are played by the Unity browser in the game. And the load times were huge even for me since it downloads the whole video first to cache and plays it from there.
    After getting direct links to videos, i tried to get them via chrome and they came in super fast.
    So the problem might be in with the Unity itself :/ (as seen with the browser in-game which was around year ago)
    Is there anyway to change ingame videos to use something different or like encrypt the videos inside to the game so they can be played w/o streaming them? It would just make the game bigger to download from steam (around 1-3 gig by my estimate) but that should be worth it... Right?
     
  9. Anashel

    Anashel Puppet Master Staff Member

    Hi JantsoP!

    The video are stream in unity, not download then played. You can adjust your buffer in the game setting. That said, if you set it to 100%, it is indeed downloading the full video since you ask 100% buffer.
     
  10. JantsoP

    JantsoP Division 88 Manager

    Huh. That is odd (hate to argue but...)
    My Web Debug says that the video plays after it gets HTTP code 200 from the site it and then game starts to play it.
    And after that its done, you watch it again and it gets you it instanly. I can send you some research material i got
     
  11. Anashel

    Anashel Puppet Master Staff Member

    Hey JantsoP!

    I can assure you unity stream the file before it's donwloaded. You can test it out in unity on a clean instal. If you set your buffer to 0% on fresh new video you will see the difference (time to start playing) versus if you set it to 100%.

    Bests!
     
  12. wildcat

    wildcat New Agent

    thank you all.

    @Anashel
    I see a reply from andrea.doyon in steam`s game BBS,thanks again for finding asia server node,that take me moved

    @JantsoP
    If video files can be got,that`s a way to sovle the problem
    maybe I can help to upload to BAIDU cloud(a online disk) ,help others like me to download.
    if in game there is a brower link let player download themselives,will help?
    How do you get video link from game, curious :D

    @Acrux
    I have not use any software like you say,thanks any way.
     
  13. JantsoP

    JantsoP Division 88 Manager

    @wildcat

    I have my ways. But since i did not get info about can i release them or not, you have to wait until i get permission to release them for you :/
     
  14. Anashel

    Anashel Puppet Master Staff Member

    4 people like this.
  15. JantsoP

    JantsoP Division 88 Manager

    Link sent :)
     
  16. JantsoP

    JantsoP Division 88 Manager

    Hello all.

    I'm currently trying to get an server up to China so the players from there can hopefully get videos from there and not go past the Great (fire)Wall of China.
    Will update on the process as it goes.

    Update: Server is now up and has Season 1 videos there. If you want the link, PM me
    Semi working on the workaround on the video issue. Got an idea. It works in theory, but what about in action :p
     
    Last edited by a moderator: Oct 28, 2016
    2 people like this.
  17. wildcat

    wildcat New Agent

    Yes,I can download them within 1 hour.thx Jantsop`s work.

    @Anashel May I share these files to others? or only let Jantsop share the link?
     
  18. wildcat

    wildcat New Agent

    There is another idea:
    if game has a folder,player can download video/picture file and put into there(or first time download,files will always there),when playing game will read this folder first instead of get video/picture files from net.
    @Anashel @JantsoP
     
  19. Lemuria

    Lemuria New Agent

    Hi ! I`m a Chinese player too, I just download the game from steam but I can`t download the first mission...I got vpn,it`s ok to connect websites...
     
  20. Anashel

    Anashel Puppet Master Staff Member

    Can you tell me your bandwith speed using your VPN?
    http://www.speedtest.net/

    Change your server for a north american one.
     

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