F.a.q Version 2

Discussion in 'Technical Support' started by JantsoP, Aug 14, 2016.

  1. JantsoP

    JantsoP Division 88 Manager

    FROM: Division 88
    AREA OF OPERATIONS: IT
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    Q: Will Alice and Smith be able to Legally sell my info to other companies or entities?

    A: As stated in the privacy policy, Alice and Smith will not sell your information.
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    Q: What do you use my personal information for ( ORANGE and YELLOW Agents )

    A:Alice and Smith want to clarify that *OPTIONAL* personal information is ONLY used to send puzzles by mail or phone.
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    Q: By Phone? Is that SMS or Calls?

    A: Could be both. In short, the more active you are, the more chance you have to be involved.
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    Q: Is there a way to change my email address that is registered with the TBW Client?

    A: We suggest sending a private message to either @Anashel , @Jarobi or @crux and they will assist you as best they can with this.
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    Q: Is there a way to make sure that the email I used to register my game account, as well as the mobile phone number and my home address for yellow clearance level are correct? I am afraid I might miss stuff due to maybe having made a typo

    A: You can reenter your data if you think it may be incorrect, or else message @Jarobi to verify anything.
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    Q: So I've just received my first call from TBW asking me to verify my phone number by sending an email with an code in it. Only problem is that the email address provided in the call doesn't actually work, I just instantly got the "email failed" message. Is this a puzzle I'm supposed to figure out or an actual problem?

    A:Nope, this part is not a puzzle at all the email address you are looking for is 'dispatch AT division-66.com' or info AT division-66.com
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    Q: Is recorded Gameplay of The Black Watchmen allowed?

    A: Yes, Yes it is, and recommended.
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    Q: Do we have permission to record your calls?

    A: @Anshel gives permission for that, and encourages that course of action with the calls.
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    Q: What's up with the Wiki??

    A:The war with the wiki bots has been won. See the wiki sub-section on the forum.
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    Q:I Received the following message when launching the game:

    [​IMG]

    A:First, go to http://status.div88.org/public/ to see if the servers are actually down. If the site reports that they are down, come to our forums or IRC for more information. Follow also our social media for info
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    Q: Where is the IRC Chat?

    A: Top right corner of this site, click ‘Live Chat’ or follow the directions in http://forums.blackwatchmen.com/index.php?threads/irc-crash-course.1201/
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    Q:I am unable to registered an account in game.

    A:First thing you want to do is make sure you are connected to the internet, check your firewalls, and Anti-Virus, baring that, one agent had success registering their account after verifing local files in Steam for the game. If none of those options work, please message the devs or start a new thread here in the tech forum.
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    Q: What are the system requirements for the game?

    A: System requirements are as follows

    Windows:
    OS required: Windows Vista SP2 or newer (Windows XP will have UI issues)
    Direct X: 9.0
    RAM: 1GB
    HDD/SSD: 500 MB
    Screen resolution: 1280 x 720 or higher

    Mac OS X:
    OS Version: 10.6 or newer
    RAM: 2 GB
    HDD/SSD/Flash: 500 MB
    Screen resolution: 1280 x 720 or higher

    Ubuntu:
    OS Version: 12.04 LTS or newer
    RAM: 1 GB
    HDD/SSD/Flash: 500 MB
    Screen resolution: 1280 x 720 or higher


    Ubuntu is having issues as of written by dev's here. Recommend using Windows or Mac OS X version of the game. Update on 14.8.2016: This is still unconfirmed to be solved. Waiting devs to answer to this.
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    Q: I have forgotten my agent name/login info. How do i recover them?

    A: Contact @Anashel or @Jarobi straight up. No need to make thread on this forum about it
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    Q: Why i cannot change my clearance level?

    A: That is because S2 has ended and we're waiting for S3. When S3 begins, you can change clearance level once again.
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    I made this because the other is not so updated. I try an keep this up to date as soon some tech issues come or something like that.
     
    Last edited by a moderator: Aug 16, 2016
  2. codex-13

    codex-13 Senior Agent

  3. JantsoP

    JantsoP Division 88 Manager

    post edited
     

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