Email Server At Rosenberg Down?

Discussion in 'Technical Support' started by urnammu, Nov 27, 2015.

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  1. urnammu

    urnammu Active Agent

    Hi,

    I tried emailing [email protected] for a few days now, but I got a delivery status notification:

    Technical details of temporary failure:
    The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720

    I've also noticed that on the site, the email for the staff is now listed as [email protected] instead of as @rosenbergclinic.com, which makes the login puzzles hard to solve without a walkthrough.

    Mailing addresses with the extra www also results in delivery failure.

    Thanks!
     
  2. JantsoP

    JantsoP Division 88 Manager

    How fast did you get the unable to send message? I just tested the [email protected] and to [email protected] and they left w/o any issues. I sent them using my personal gmail accout, Division 88 account and from my work account.

    Could you please tell where are you sending the mail? (Provider, are you using Web mail or an app (Window Mail, Thunderbird Outlook etc))
     
  3. urnammu

    urnammu Active Agent

    I got the error messages after a few hours. My mail was sent from gmail using the web interface.
     
  4. Alias Pseudonym

    Alias Pseudonym New Agent

  5. Anashel

    Anashel Puppet Master Staff Member

    Hi Urnammu!

    Sorry for the problem, we are looking into it.
     
  6. Anashel

    Anashel Puppet Master Staff Member

    The issues should now be fixed! We apologize for the interruption.
     
    2 people like this.
  7. JantsoP

    JantsoP Division 88 Manager

    Yeah email is now working as it should be. Confirming issue resolved and closing case.
     
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