@Anashel we might want to put a "Forgot Agent Name" button in the client This is the third or fourth one in a pretty short time. Also welcome to The Black Watchmen, @SonofVito!
Yeah, I got like 5 forgot my agent name email in the last week. Some weird rupture radiation going on...
The Demo is running on a different server than the main one (if i recall). You need new account for the actual main game.
I think it may have to do with how the email/agent username system is set up. @Anashel, you may want to address this directly.
The demo run on the same server. If you upgrade from the demo to the paid game, you should not loose your progress.