FROM: Your friendly neighbourhood Community Moderator AREA OF OPERATIONS: F.A.Q Work In Progress ------ Q:Will Alice and Smith be able to Legally sell my info to other companies or entities? A: As stated in the privacy policy, Alice and Smith will not sell your information. ----- Q:What do you use my personal information for ( ORANGE and YELLOW Agents ) A:Alice and Smith want to clarify that *OPTIONAL* personal information is ONLY used to send puzzles by mail or phone. ----- Q:By Phone? Is that SMS or Calls? A:Could be both ----- Q:Is there a way to change my email address that is registered with the TBW Client? A:We suggest sending a private message to either @Anashel @Jarobior @crux and they will assist you as best they can with this. ------ Q:The in-game browser is not working for the archive what should I do? A:This is an old issue, the in-game browser has been replaced and now will launch your own default browser when launched. ------ Q:Is there a way to make sure that the email I used to register my game account, as well as the mobile phone number and my home address for yellow clearance level are correct? I am afraid I might miss stuff due to maybe having made a typo A:You can reenter your data if you think it may be incorrect, or else message @Jarobi to verify anything. ------ Q:So I've just received my first call from TBW asking me to verify my phone number by sending an email with an code in it. Only problem is that the email address provided in the call doesn't actually work, I just instantly got the "email failed" message. Is this a puzzle I'm supposed to figure out or an actual problem? A:Nope, this part is not a puzzle at all the email address you are looking for is 'dispatch AT division-66.com' or info AT division-66.com ------ Q:Is recorded Gameplay of The Black Watchmen allowed? A:Yes, Yes it is, and recommended. ---- Q: Do we have permission to record your calls? A: @Anashel gives permission for that, and encourages that course of action with the calls. --------- Q: What's up with the Wiki?? A:The war with the wiki bots has been won. See the wiki sub-section on the forum. --------- Q:I Received the following message when launching the game: A:First, come to the forum and check to see if the servers are actually down. If the servers are not down and Alice and Smith are not reporting any issues. This message shows up when you are not connected to the internet, or your firewall is not allowing the game access to the internet. Please check your local settings to ensure that the game is allowed to communicate with the outside world. --------- Q:I am unable to registered an account in game. A:First thing you want to do is make sure you are connected to the internet, check your firewalls, and Anti-Virus, baring that, one agent had success registering their account after verifing local files in Steam for the game. If none of those options work, please message the devs or start a new thread here in the tech forum. --------- Q: What are the system requirements for the game? A: System requirements are as follows Windows: OS required: Windows Vista SP2 or newer (Windows XP will have UI issues) Direct X: 9.0 RAM: 1GB HDD/SSD: 500 MB Screen resolution: 1280 x 720 or higher Mac OS X: OS Version: 10.6 or newer RAM: 2 GB HDD/SSD/Flash: 500 MB Screen resolution: 1280 x 720 or higher Ubuntu: OS Version: 12.04 LTS or newer RAM: 1 GB HDD/SSD/Flash: 500 MB Screen resolution: 1280 x 720 or higher Ubuntu is having issues as of written by dev's here. Recommend using Windows or Mac OS X version of the game.
With spoilers is more compact and the post is shorter, but it is also a bit more ugly. Whitout spoilers the post can become quite loooong, but it also can be formated to look better. I'm not completely sure but I think I would choose the "without spoilers" option because you can't CTRL + F what's inside the spoilers, but it's just personal preference
HI i have 2 questions about the game, i am really interested in the game and didnt get it yet. First, if someone gifts me the game as a steam gift do i still get the 2nd season for free or not? Second, do the calls/SMS cost like some scams and stuff that charge you for every sms received?
I'll summon @Anashel for the first one, personally I wouldn't think gifting would be any different, but I will let the Devs handle that. Calls/SMS costing you, I would assume are going to depend on your carrier / phone plan, I have 200 day min so as long as I don't go over those during the day, there's nothing to worry about for cost, and to be honest I don't even know if that's for incoming or just calls I make. Like most things its going to depend on your plan. You could always go Orange for the phone calls, and see if the first one ends up costing you, to be honest its not like you are having long chats into the night with the NPCs, well.. not yet at least..
ty for the reply, i guess the calls would be expensive seeing as i am from eu, and it would be an international call and stuff, but ty anyway
Anytime. We have loads of EU folks hanging out in the IRC jump in and ask one of the yellow folks and see if they have better idea on the phone side.
I will take this thread under my wing as of now I will update the OP and if you have anything to add, please don't hesitate to contact me [EDIT] Updated system requirements due Steam page is not providing correct minimum OS versions. [EDIT V2] Added XP UI issue to FAQ
