Technical Support Technical Support Sun, 12 Jul 2026 12:27:45 +0000 Sun, 12 Jul 2026 12:27:45 +0000 Alice & Smith Forums https://forums.aliceandsmith.com/forums/technical-support.7/ Can't see anything past the login screen Fri, 13 Nov 2020 23:38:17 +0000 https://forums.aliceandsmith.com/threads/cant-see-anything-past-the-login-screen.8925/ https://forums.aliceandsmith.com/threads/cant-see-anything-past-the-login-screen.8925/ invalid@example.com (DoomedMarine) DoomedMarine Please delete my account Sun, 05 May 2019 21:20:59 +0000 https://forums.aliceandsmith.com/threads/please-delete-my-account.3075/ https://forums.aliceandsmith.com/threads/please-delete-my-account.3075/ invalid@example.com (76561198349323058) 76561198349323058 3 Black Watchmen Game Cannot find my account Tue, 18 Dec 2018 19:20:05 +0000 https://forums.aliceandsmith.com/threads/black-watchmen-game-cannot-find-my-account.8563/ https://forums.aliceandsmith.com/threads/black-watchmen-game-cannot-find-my-account.8563/ invalid@example.com (Primus) Primus 1 Missing C2 Turbine Cards Tue, 20 Nov 2018 00:50:35 +0000 https://forums.aliceandsmith.com/threads/missing-c2-turbine-cards.8160/ https://forums.aliceandsmith.com/threads/missing-c2-turbine-cards.8160/ invalid@example.com (simatho) simatho I recently got the game and have been enjoying myself greatly.
I did some academy and completed the Operation Ivt campaign.
Now being me I accidently reset the game and lost all my progress...
Grrrr whatever I'll just redo it and it shouldn't be so long since I already know how to do the puzzles.
Everything went well until I tried starting the Operation Ivy again. The first task is to connect to the C2 Turbine Card of Operation Ivy but mine... simply isn't there.
Ive tried to check in...

Missing C2 Turbine Cards]]> 1 division-66 Thu, 15 Nov 2018 15:32:42 +0000 https://forums.aliceandsmith.com/threads/division-66.7655/ https://forums.aliceandsmith.com/threads/division-66.7655/ invalid@example.com (bissen) bissen It´s about open world november mission 2.
OMG....wrong game :D]]> 1 Black Screen After Login Thu, 01 Nov 2018 14:45:53 +0000 https://forums.aliceandsmith.com/threads/black-screen-after-login.1482/ https://forums.aliceandsmith.com/threads/black-screen-after-login.1482/ invalid@example.com (Jimbo9) Jimbo9 Version of the game (found on left bottom corner): MASTER - 8.08
Logs: http://pastebin.com/NCxBDcZE
When it has begun: After installing the newest Black Watchmen update via Steam
What have i done before contacting forums: Tried to verify game cache, reinstall the game, I have updated the drivers for both graphic cards to latest ones
How/when does the issue happen: Every time I launch the game and enter correct credentials to log in to the game...

Black Screen After Login]]> 14 Lost or forgotten username? Start here! Wed, 03 Oct 2018 21:30:07 +0000 https://forums.aliceandsmith.com/threads/lost-or-forgotten-username-start-here.4345/ https://forums.aliceandsmith.com/threads/lost-or-forgotten-username-start-here.4345/ invalid@example.com (codex-13) codex-13 http://www.blackwatchmen.com/account-recovery/ and we'll send you a recovery email. If the tool can't recover your email, please feel free to reach out and we'll troubleshoot with you!

]]> 1 black screen after login Sun, 23 Sep 2018 03:56:41 +0000 https://forums.aliceandsmith.com/threads/black-screen-after-login.5089/ https://forums.aliceandsmith.com/threads/black-screen-after-login.5089/ invalid@example.com (sam) sam reinstalled didnt work
please any help]]> 5 Read this for priority support Sat, 14 Jul 2018 21:47:34 +0000 https://forums.aliceandsmith.com/threads/read-this-for-priority-support.4826/ https://forums.aliceandsmith.com/threads/read-this-for-priority-support.4826/ invalid@example.com (Anashel) Anashel
If you need any support, we have setup an email so Codex, Nimu, and I can help you out the best we can!

Contact-us via support@aliceandsmith.com and we will do our best to answer shortly! You can still post in the forums to have help from your fellow agents.]]> Videos not loading in Season 2 Sat, 30 Jun 2018 09:18:13 +0000 https://forums.aliceandsmith.com/threads/videos-not-loading-in-season-2.3863/ https://forums.aliceandsmith.com/threads/videos-not-loading-in-season-2.3863/ invalid@example.com (NorthChaos) NorthChaos 14 Bug in Season 2, Mission 12, part 3 Mon, 14 May 2018 00:31:55 +0000 https://forums.aliceandsmith.com/threads/bug-in-season-2-mission-12-part-3.4556/ https://forums.aliceandsmith.com/threads/bug-in-season-2-mission-12-part-3.4556/ invalid@example.com (HapexIndustries) HapexIndustries No answer box to complete mission Wed, 09 May 2018 16:27:38 +0000 https://forums.aliceandsmith.com/threads/no-answer-box-to-complete-mission.4520/ https://forums.aliceandsmith.com/threads/no-answer-box-to-complete-mission.4520/ invalid@example.com (Rusty507) Rusty507
I have reinstalled the game but it has made no difference is there a known issue or other steps i can take to try to rectify this?

Here is a screenshot of what i see.
View attachment 1177]]> 1 Unable to Sign-in/Register Tue, 01 May 2018 23:20:24 +0000 https://forums.aliceandsmith.com/threads/unable-to-sign-in-register.4496/ https://forums.aliceandsmith.com/threads/unable-to-sign-in-register.4496/ invalid@example.com (Maz H3lp3r) Maz H3lp3r 1 Mission 1 Part 2 - Problem with zoom Tue, 24 Apr 2018 17:10:19 +0000 https://forums.aliceandsmith.com/threads/mission-1-part-2-problem-with-zoom.4468/ https://forums.aliceandsmith.com/threads/mission-1-part-2-problem-with-zoom.4468/ invalid@example.com (Fankohr) Fankohr Version of the game : Master - 9.02
Logs : N/A
When it has begun : Since the beginning
What have i done before contacting forums : Used the "Show in browser" to find the solution
How/when does the issue happen : just try to scroll to the top right of the first mission part 2 to get the answer in-game.
AV name : Windows defender
Internet speed : 100Mbps UP / 100Mbps DOWN

I think this video will clearly explain the problem !
Sorry for my english and thanks...

Mission 1 Part 2 - Problem with zoom]]> Training Mission Issue Thu, 19 Apr 2018 14:54:17 +0000 https://forums.aliceandsmith.com/threads/training-mission-issue.2009/ https://forums.aliceandsmith.com/threads/training-mission-issue.2009/ invalid@example.com (Dahlgren23) Dahlgren23

Thank you.]]> 4 Archive server 503 error Fri, 13 Apr 2018 17:35:00 +0000 https://forums.aliceandsmith.com/threads/archive-server-503-error.4433/ https://forums.aliceandsmith.com/threads/archive-server-503-error.4433/ invalid@example.com (Adam The Chespin) Adam The Chespin @Anashel can you or any staff bring that server back up? Thanks!]]> 1 Answer Block not there Tue, 27 Mar 2018 03:11:09 +0000 https://forums.aliceandsmith.com/threads/answer-block-not-there.4182/ https://forums.aliceandsmith.com/threads/answer-block-not-there.4182/ invalid@example.com (mirage416) mirage416 7 Launcher troubles Fri, 23 Mar 2018 21:51:20 +0000 https://forums.aliceandsmith.com/threads/launcher-troubles.4347/ https://forums.aliceandsmith.com/threads/launcher-troubles.4347/ invalid@example.com (ikx13) ikx13 I recently bought a coupon for the game, downloaded a launcher but it doesn't work.
What should I do to solve this?

This menu appears and I can't do nothing about it.]]> 2 How do you remember your agent name? Fri, 23 Mar 2018 19:07:17 +0000 https://forums.aliceandsmith.com/threads/how-do-you-remember-your-agent-name.3888/ https://forums.aliceandsmith.com/threads/how-do-you-remember-your-agent-name.3888/ invalid@example.com (Ghost) Ghost 3 I forgot my agent name Fri, 23 Mar 2018 19:07:06 +0000 https://forums.aliceandsmith.com/threads/i-forgot-my-agent-name.4224/ https://forums.aliceandsmith.com/threads/i-forgot-my-agent-name.4224/ invalid@example.com (Churcheri) Churcheri ]]> 3