Technical Support Technical Support Sun, 12 Jul 2026 12:42:55 +0000 Sun, 12 Jul 2026 12:42:55 +0000 Alice & Smith Forums https://forums.aliceandsmith.com/forums/technical-support.67/ How can I reset the game progress, start fresh Wed, 19 Feb 2020 04:42:22 +0000 https://forums.aliceandsmith.com/threads/how-can-i-reset-the-game-progress-start-fresh.8921/ https://forums.aliceandsmith.com/threads/how-can-i-reset-the-game-progress-start-fresh.8921/ invalid@example.com (wurst) wurst
I know I can go back into the Academy and reset certification on each one, as well as replay the mission briefing. But I feel I would enjoy it more if everything was reset and I had to do it all again.

I...

How can I reset the game progress, start fresh]]> March OW Part 2 phase 1 website down Sun, 17 Nov 2019 12:06:26 +0000 https://forums.aliceandsmith.com/threads/march-ow-part-2-phase-1-website-down.8814/ https://forums.aliceandsmith.com/threads/march-ow-part-2-phase-1-website-down.8814/ invalid@example.com (fjölverkrk) fjölverkrk
Apparently the site is now online on http://harbourview.hotel00.com/ and can also be found using tools like the web.archive.org]]> Operation Nitro Winter not working Wed, 22 May 2019 09:21:49 +0000 https://forums.aliceandsmith.com/threads/operation-nitro-winter-not-working.8766/ https://forums.aliceandsmith.com/threads/operation-nitro-winter-not-working.8766/ invalid@example.com (Quaesitio) Quaesitio Working in fullscreen
OS: Windows 10


I start up Operation Nitro Winter and when I go into my localhost to find the items to do the mission, they aren't there. All I have is the Intel folder from the first mission.

I've tried pinging the servers and they're working fine, but the folder isn't where it should be.]]> 1 Video stuttering issues Mon, 20 May 2019 21:42:24 +0000 https://forums.aliceandsmith.com/threads/video-stuttering-issues.8764/ https://forums.aliceandsmith.com/threads/video-stuttering-issues.8764/ invalid@example.com (Quaesitio) Quaesitio 1 ITALIAN TUTORIAL Tue, 14 May 2019 21:26:02 +0000 https://forums.aliceandsmith.com/threads/italian-tutorial.8763/ https://forums.aliceandsmith.com/threads/italian-tutorial.8763/ invalid@example.com (andrea) andrea
]]> Credentials Lost after JanuaryUpdate Fri, 01 Mar 2019 00:05:17 +0000 https://forums.aliceandsmith.com/threads/credentials-lost-after-januaryupdate.8671/ https://forums.aliceandsmith.com/threads/credentials-lost-after-januaryupdate.8671/ invalid@example.com (archdruidardanos) archdruidardanos
it seems the latest update messedup the credentials for the game.

- no login possible
- credentials recovey tool not working

Tried to reach out via.

- mail to support -> any delivered mail will just be bounced
- tried to reach via PM to one of the staff person -> forum bounces message while pointing out it may be spam...

Could test the way via discord - due to lacking the info of discord server…

Any option how to get back into game without starting over again and losing 30...

Credentials Lost after JanuaryUpdate]]> 3 Bug - Cannot scroll in Case Files window Sun, 24 Feb 2019 02:44:07 +0000 https://forums.aliceandsmith.com/threads/bug-cannot-scroll-in-case-files-window.8674/ https://forums.aliceandsmith.com/threads/bug-cannot-scroll-in-case-files-window.8674/ invalid@example.com (Code) Code
Game Resolution: 1600x1024
Game Display Mode: Windowed
OS: Windows 8.1
Screenshot:

View attachment 1247]]> Bug - Terminal Playback footage counts towards Terminal Operator Steam achievements Sun, 24 Feb 2019 00:18:18 +0000 https://forums.aliceandsmith.com/threads/bug-terminal-playback-footage-counts-towards-terminal-operator-steam-achievements.8673/ https://forums.aliceandsmith.com/threads/bug-terminal-playback-footage-counts-towards-terminal-operator-steam-achievements.8673/ invalid@example.com (Code) Code
Game Resolution: 1600x1024
Game Display Mode: Windowed
OS: Windows 8.1
Screenshot: Couldn't react fast enough to get. Wasn't expecting to earn the...

Bug - Terminal Playback footage counts towards Terminal Operator Steam achievements]]> Unable to complete SSL connection Sun, 30 Dec 2018 21:36:18 +0000 https://forums.aliceandsmith.com/threads/unable-to-complete-ssl-connection.8618/ https://forums.aliceandsmith.com/threads/unable-to-complete-ssl-connection.8618/ invalid@example.com (Astro4545) Astro4545 1 Slowdown and Delay Issues Mon, 10 Dec 2018 23:09:09 +0000 https://forums.aliceandsmith.com/threads/slowdown-and-delay-issues.8561/ https://forums.aliceandsmith.com/threads/slowdown-and-delay-issues.8561/ invalid@example.com (Twosheds) Twosheds
I tried closing some windows in the game but many times it would persist. When I check my usage, I am not close to maxing out CPU and RAM usage on my computer.

Finally, I noticed large lag in switching to a browser (for the real life components) when the game is running. Previously,...

Slowdown and Delay Issues]]> Changing your name? Tue, 27 Nov 2018 18:07:34 +0000 https://forums.aliceandsmith.com/threads/changing-your-name.8538/ https://forums.aliceandsmith.com/threads/changing-your-name.8538/ invalid@example.com (KaylaDarkfire) KaylaDarkfire 1 ftp.niteteam4.com Turbine C2 Card missing Mon, 26 Nov 2018 18:19:38 +0000 https://forums.aliceandsmith.com/threads/ftp-niteteam4-com-turbine-c2-card-missing.8161/ https://forums.aliceandsmith.com/threads/ftp-niteteam4-com-turbine-c2-card-missing.8161/ invalid@example.com (Shellgame) Shellgame
I tried relogging a few times and even did a second game...

ftp.niteteam4.com Turbine C2 Card missing]]> 1 possible bug? Mon, 26 Nov 2018 18:17:51 +0000 https://forums.aliceandsmith.com/threads/possible-bug.8515/ https://forums.aliceandsmith.com/threads/possible-bug.8515/ invalid@example.com (Huntr) Huntr
I've used the active directory tool to find the correct subdomain and even used the sfuzzer tool and dig tool and was even able to crack the password but it won't let me finish the training

What am I missing?]]> 3 Man in the middle phase 3 progression bug Sun, 25 Nov 2018 17:58:22 +0000 https://forums.aliceandsmith.com/threads/man-in-the-middle-phase-3-progression-bug.8550/ https://forums.aliceandsmith.com/threads/man-in-the-middle-phase-3-progression-bug.8550/ invalid@example.com (jeroen10j) jeroen10j Display: Fullscreen
OS: Windows 10
Image: Added image but had to crop a good bit before i hit the 1mb file limit
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In phase 3 of the man in the middle training the second objective doesn't count as completed but the objectives after that are. The objective is called Connect to the active directory and find Dialoge's Password Policies. I have used the...

Man in the middle phase 3 progression bug]]> 4 Is there a way to change my password? Wed, 21 Nov 2018 16:58:50 +0000 https://forums.aliceandsmith.com/threads/is-there-a-way-to-change-my-password.8351/ https://forums.aliceandsmith.com/threads/is-there-a-way-to-change-my-password.8351/ invalid@example.com (eeth) eeth
I played The Black Watchmen (loved it!) and I love that I can log into Nite team 4 with the same credentials, but I'd really like to change my password. Is there a way to do this?

Thanks!]]> 2 hvm trading bug Sun, 18 Nov 2018 22:15:00 +0000 https://forums.aliceandsmith.com/threads/hvm-trading-bug.8048/ https://forums.aliceandsmith.com/threads/hvm-trading-bug.8048/ invalid@example.com (Whitehouse) Whitehouse Just noticed a bug in hivemind trading. If a transaction is underway, and I click on another transaction - it will automatically complete that other transaction, wether I have the required item for the trade or not.

Running fullscreen on a Mac.

Hope this is useful.

edit: that was the old HVM window, before yesterday's update. Haven't had a chance to check if it's the same with the new module (still trying to figure it out... love that I don't have to triangulate the locations...

hvm trading bug]]> Crash - nt4.exe - Access violation Sun, 18 Nov 2018 05:05:02 +0000 https://forums.aliceandsmith.com/threads/crash-nt4-exe-access-violation.7186/ https://forums.aliceandsmith.com/threads/crash-nt4-exe-access-violation.7186/ invalid@example.com (Da Shark) Da Shark
Initial crash - nt4.exe - version 2018.1.3.15056, faulting module UnityPlayer.dll (2018.1.3.15056)
Exception: 0xc0000005

Have since upgraded Nvidia drivers (GeForce 1060 6G) to latest version and now get slightly different error code

nt4.exe - version 2018.1.3.15056, faulting module unknown
Exception: 0xc0000005

Running on Windows 8.1, i7-3770K...

Crash - nt4.exe - Access violation]]> 2 Search in C2 Tue, 13 Nov 2018 22:01:37 +0000 https://forums.aliceandsmith.com/threads/search-in-c2.7569/ https://forums.aliceandsmith.com/threads/search-in-c2.7569/ invalid@example.com (CasperOrillian) CasperOrillian IMINT hangs on deploying satellite imagery... Sun, 11 Nov 2018 01:46:44 +0000 https://forums.aliceandsmith.com/threads/imint-hangs-on-deploying-satellite-imagery.7188/ https://forums.aliceandsmith.com/threads/imint-hangs-on-deploying-satellite-imagery.7188/ invalid@example.com (cikulisu) cikulisu 2 Hivemind - intel missing? Sat, 10 Nov 2018 23:42:24 +0000 https://forums.aliceandsmith.com/threads/hivemind-intel-missing.7128/ https://forums.aliceandsmith.com/threads/hivemind-intel-missing.7128/ invalid@example.com (Enoch52) Enoch52
I've double-checked that the intel I want is in the server node section of the first hivemind, and the trade is successful, and that the intel I received is in the player section of the second hivemind.

I've restarted since completing the first trade, as well as...

Hivemind - intel missing?]]> 1